Privacy Policy

Our contact Details

Name: DM Nesbit & Co
Address: 7 Clarendon Road, Portsmouth PO5 2ED 
Phone Number: 023 9286 4321 
Our Data Protection Officer is Michelle Graham 
Phone number: 023 9286 4321

What type of information we hold

We currently collect and process the following information:

  • For vendors, persons on our mailing list and enquirers, we collect and hold: Name, Address, Telephone Number, Email Address.
  • For buyers, we collect and hold: Name, Address, Telephone Number, Email Address, Passport number, Driving Licence Number (as both driving licence and Passport may be scanned and held as forms of ID).

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you.

We collect your personal data so that we can respond to queries about our services. 

Where we have a contract in place with you, we will obtain the information about you directly from you or indirectly from your solicitor. 

Property Sales rely on legal contracts - without the personal data these cannot be made. There are also certain requirements specified by the Law of Property (Miscellaneous Provisions) Act 1989. 

Therefore, the processing is necessary for the purpose of the contract we have with you, or because you have asked us to take specific steps before entering into the contract.

We are also required by law to carry out money laundering check on property sales, to comply with the requirements of our professional body, The Royal Institution of Chartered Surveyors (RICS) 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

  • We have a contractual obligation.
  • We have a legal obligation.
  • We have a legitimate interest.

What we do with the information

We use the information you have given us to respond to enquiries and send requested updates on the mailing list.  

In respect of sales of Properties, we liaise with Solicitors. This is because we have Legal Obligations on Property Purchase - Exchange and Completion of Contracts. We also carry out anti money laundering checks using a third-party platform - Smart Search UK.

Otherwise we do not share personal data and we do not transfer it outside the EU.

How we store your information

Enquiries & Mailing List. Your information is securely stored using third party cloud-based software - Encore Live. Where you have made an enquiry about our services, we will keep personal information provided in a form which permits identification of data subject for no longer than is necessary for the purposes of the processing (which could be up to 6 months). We will then dispose of your information by deleting it from the software. 

Information held for property purchases and therefore our commission, is also uploaded to Encore Live. Hard copy invoices for commission are entered into Sage. This is held for at least 6 years (usually 7) for VAT purposes. Again, we will dispose of your information by deleting it from the software. Paper invoices for commission are kept in a locked office and shredded after the VAT period has passed.

Both Encore Live and Sage are backed up to our Server and we also have a cloud back-up of the server each day which overwrites the previous day.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
  • Your right to restrict processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. 
If you make a request, we have one month to respond to you.
If you wish to make a request please contact us.

How to complain

If you wish to make a complaint please contact us.
You can also complain to the Information Commissioner’s Office if you are unhappy with how we have used your data. The Information Commissioner’s Office address is:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113
Or visit:


Website Cookie Policy

Cookies are small text files that are placed on your phone, tablet or computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. 

You can get more information about Cookies at

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics cookies

We'd like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in an anonymous form.

The table below explains the cookies we use and why.

Cookie Name Purpose
Google Analytics __utms
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Session id Cookie ASP.Net_ General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.
The main purpose of this cookie is: Strictly Necessary

How do I change my cookie settings?

You can change your cookie preferences at any time by clicking on the ‘C’ icon. You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Save and close’. You may need to refresh your page for your settings to take effect.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or

Find out how to manage cookies on popular browsers:

Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Apple Safari

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit

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